Approximately fifty days after being notified of a data breach by TIO Networks that could have impacted financial information of thousands of city utility customers, the City of Tallahassee sent out an email alerting customers of the issue.
TIO Networks is an approved third party vendor of the City of Tallahassee that provides utility customers various payment options.
The email comes after Tallahassee Reports, followed by other local media, published stories detailing the data breach and the possible ramifications for city utility customers. The TIO system stored credit card information, social security numbers, and bank account information.
Reports indicate that the City of Tallahassee was notified by TIO Networks on November 10th, 2017 about the potential security breach of its nationwide network. TIO Networks began sending letters the week before Christmas.
The City of Tallahassee Utilities sent an email addressing the issue, shown below, on December 28th, 2017.