By Cindy O’Connell & Dr. Susan Fell This week we offer some musings on the protocol of simple acknowledgement. In the past, our mothers, teachers, and certainly Emily Post, taught us to always, always, acknowledge a gift or kind gesture with a sincere expression of thanks in the form of a thank you note. I […]
By Cindy O’Connell and Susan Fell This week we offer some reflections about respecting others’ personal space. As we enter the New Year, full of hope and promise, the topic is prompted, in part, by experiencing large crowds in retail stores and waiting in long lines, both before Christmas and afterwards, and observing how people […]
By Cindy O’Connell & Dr. Susan Fell Perhaps its wishful thinking — but imagine a world where civil discourse is prevalent in the midst of chaotic change. Where differing ideas can be discussed without personal attacks. And if leadership or management shifts had to occur in an organization, these could be accomplished respectfully without long-held […]
By: Cindy O’Connell & Susan Fell “A Return to Civility” The Arizona Republic Headline, Top of the fold, November 11, 2016 Indeed, this is an interesting headline from a news outlet whose state was very late in reporting the final vote count for our country’s 45th president. Out of the thousands of headlines printed across […]
By Cindy O’Connell & Dr. Susan Fell “To work best democracy needs a diversity of thoughts, ideas and expression. This is only possible with freedom and civility.” –Kevin Stirtz The author of the quote is the author of a book, Marketing for Smart People. Why would a marketing guru be interested in civility? There are […]
By Cindy O’Connell & Dr. Susan Fell Rank does not confer privilege or give power. It imposes responsibility. -Peter Drucker As the quote suggests, the responsibility for civility in the workplace falls squarely on managers. People skills employed by managers to communicate and develop an atmosphere of mutual respect which values and respects the contribution […]