The Board of County Commissioners met Tuesday and received a status update regarding curbside trash collection service by Waste Pro. The curbside collection service by Waste Pro is a monthly subscription paid for by residents in Leon County who want residential and commercial solid waste collection.
On Feb. 10, 2020, the Board of County Commissioners renewed the Solid Waste Franchise Agreement with Waste Pro and requested quarterly status reports to monitor Waste Pro’s performance and guarantee that the agreement requirements are being met.
The Solid Waste Franchise Agreement grants the exclusive collection of solid waste, recyclable materials, yard debris and bulky waste to Waste Pro, Inc. There are currently 29,000 residents subscribing to these services in Leon County.
The agreement with Waste Pro also provides compensation for residents for unresolved customer complaints. Most of the customer complaints happen because of hydraulic and oil spills on streets and driveways. Staff reports that the number of complaints decreased from 2019 to 2020 largely because of the efforts from Waste Pro management.
According to the meeting agenda item, Waste Pro has taken steps to improve customer service and reduce spills like retrofitting hydraulic systems with new hose assemblies, instituting daily pre-and post-route mechanical checks and shifting to a biodegradable hydraulic fluid. The company has also hired a dedicated hydraulic specialist.
Despite these steps, discharge of hydraulic fluids and engine oil on streets continues to be a problem. When leaks occur, the cleaning often does not happen in a prompt manner which leads to more customer complaints.