Fifty Days After Notification, City Informs Customers of Data Breach Implications

Approximately fifty days after being notified of a data breach by TIO Networks that could have impacted financial information of thousands of city utility customers, the City of Tallahassee sent out an email alerting customers of the issue.

TIO Networks is an approved third party vendor of the City of Tallahassee that provides utility customers various payment options.

The email comes after Tallahassee Reports, followed by other local media, published stories detailing the data breach and the possible ramifications for city utility customers.  The TIO system stored credit card information, social security numbers, and bank account information.

Reports indicate that the City of Tallahassee was notified by TIO Networks on November 10th, 2017 about the potential security breach of its nationwide network. TIO Networks began sending letters the week before Christmas.

The City of Tallahassee Utilities sent an email addressing the issue, shown below, on December 28th, 2017.

2 Responses to "Fifty Days After Notification, City Informs Customers of Data Breach Implications"

  1. Alex   December 30, 2017 at 5:00 pm

    I am sure the Ausley Law Fjrm advised them to do this. Just like they advised the Leon Co. School Board to pay them for an investigation after the facts were known.

  2. phil   January 2, 2018 at 12:00 am

    50 days is just unacceptable. I would love to see the email trail on this issue.


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