The Leon County Commissioners will review a status update on Waste Pro’s services in Leon County at their next meeting on Nov. 17. Waste Pro has been servicing Leon County since 2014. The Commissioners voted 4-3 to renew its contract in February 2020.
Waste Pro collects commercial and residential solid waste, recyclables, yard debris and bulky waste. The company services approximately 27,200 residents in unincorporated Leon County. In the past, Waste Pro has received customer complaints for a variety of issues, including missed pickups and vehicles leaking hydraulic fluids on roads.
In 2020 so far, Waste Pro has received 21,715 customer complaints compared to 25,138 complaints in 2019. Staff reports that the most recent recurring complaints have regarded missed collection of bulk and yard waste.
Under Waste Pro’s agreement with the County, the County can levy liquidated damages to address customer complaints. The status report shows that as of September 2020, $19,755 had been levied compared to $201,780 in 2019. The monthly average for liquidated damages in 2020 so far is $2,200 compared to $16,000 in 2019.
According to the report, the dramatic decrease in liquidated damages is indicative of the enhanced efforts from Waste Pro management. These efforts include adding a position responsible for yard debris and bulky pickup, reducing truck leaks, requiring daily mechanical checks and more.
Staff reports that the County will continue to monitor Waste Pro’s performance. The Commission receives a status report on Waste Pro each quarter.